Frequently Asked Questions (FAQ)
General Information & Identity
With a decade of experience, we donโt just provide medical care; we provide a home. True to our slogan, โA place where quality of life counts,โ we focus on the overall well-being and happiness of our elderly residents. We treat them like our own parents, balancing professional nursing care with the warmth and compassion of a family.
Beyond clinical needs, we are dedicated to enhancing daily life and strengthening family bonding. This is why we regularly host festive events and celebrations, creating a vibrant community where families and residents can create joyful memories together. We believe that aging should be a dignified and engaging experience.
Beyond clinical needs, we are dedicated to enhancing daily life and strengthening family bonding. This is why we regularly host festive events and celebrations, creating a vibrant community where families and residents can create joyful memories together. We believe that aging should be a dignified and engaging experience.
We believe that "quality of life counts," and that starts with the people providing it. Our team consists of qualified nurses and trained caregivers who are hand-selected for both their clinical proficiency and their heart for service.
After 10 years in the industry, we have refined a holistic training approach. Beyond medical certifications, our staff are trained in the "Avenue Way"โprioritizing empathy, dignity, and communication. Through our "Career Wheel" performance system, we proactively monitor and mentor our staff, ensuring they treat every resident with the same professional precision and personal warmth they would give their own parents.
After 10 years in the industry, we have refined a holistic training approach. Beyond medical certifications, our staff are trained in the "Avenue Way"โprioritizing empathy, dignity, and communication. Through our "Career Wheel" performance system, we proactively monitor and mentor our staff, ensuring they treat every resident with the same professional precision and personal warmth they would give their own parents.
Pricing
๐ ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐น & ๐ก๐๐ฟ๐๐ถ๐ป๐ด ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐
- Chaperone Services (Hospital/Clinic Escort)
- Nursing Procedures (Eg: Urine Tube, Feeding Tube, Stoma Care, Suction (Oral/Tracheostomy)
- Clinical/Medicine Replenishment
- Blood Investigation
- Elderly Vaccination
- Wound Consultation
๐ฅ๐ฒ๐ต๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป & ๐ง๐ต๐ฒ๐ฟ๐ฎ๐ฝ๐
- Physiotherapy
- Occupational Therapy
- Speech Therapy
- Acupuncture
๐๐ผ๐ป๐๐๐น๐๐ฎ๐๐ถ๐ผ๐ป & ๐ช๐ฒ๐น๐น๐ป๐ฒ๐๐
- Doctor's Consultation (General Practitioner or Geriatrician)
- Dietitian Consultation
- Elderly Counseling
- Hair Cutting
- Chaperone Services (Hospital/Clinic Escort)
- Nursing Procedures (Eg: Urine Tube, Feeding Tube, Stoma Care, Suction (Oral/Tracheostomy)
- Clinical/Medicine Replenishment
- Blood Investigation
- Elderly Vaccination
- Wound Consultation
๐ฅ๐ฒ๐ต๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป & ๐ง๐ต๐ฒ๐ฟ๐ฎ๐ฝ๐
- Physiotherapy
- Occupational Therapy
- Speech Therapy
- Acupuncture
๐๐ผ๐ป๐๐๐น๐๐ฎ๐๐ถ๐ผ๐ป & ๐ช๐ฒ๐น๐น๐ป๐ฒ๐๐
- Doctor's Consultation (General Practitioner or Geriatrician)
- Dietitian Consultation
- Elderly Counseling
- Hair Cutting
At Avenue Medihome, we provide quality care tailored to different financial preferences. Our pricing is categorized into three main service levels based on clinical needs, location, and room type:
1) Nursing Care:
Designed for residents with more complex medical needs who require specialized nursing interventions, wound care, or intensive monitoring.
โข Medium Range: RM 3,000 โ RM 4,500
โข Premium Range: RM 4,500 โ RM 6,000
2) Elderly Care: Designed for seniors who are relatively independent or have minimal medical conditions but require a safe, social, and supportive environment.
โข Affordable Range: RM 2,800 โ RM 3,000
1) Nursing Care:
Designed for residents with more complex medical needs who require specialized nursing interventions, wound care, or intensive monitoring.
โข Medium Range: RM 3,000 โ RM 4,500
โข Premium Range: RM 4,500 โ RM 6,000
2) Elderly Care: Designed for seniors who are relatively independent or have minimal medical conditions but require a safe, social, and supportive environment.
โข Affordable Range: RM 2,800 โ RM 3,000
Yes, we certainly do!
We truly understand that being a full-time caregiver is one of the most loving yet physically and emotionally demanding roles a person can take on. We know there are times when you might feel "burnt out" or simply need a moment to breathe and recharge. Whether you are planning a family vacation, recovering from surgery, or just feel that you need a restful break to look after your own well-being, we are here to step in.
Think of our respite care as a safe, warm "staycation" for your loved ones. They will be cared for with the same compassion we give our own parents, allowing you the peace of mind to rest and return to them with a refreshed spirit.
Additionally, short-term stays are a wonderful, low-pressure way for potential long-term residents to "test the waters" and see if they feel comfortable and happy in our community.
We truly understand that being a full-time caregiver is one of the most loving yet physically and emotionally demanding roles a person can take on. We know there are times when you might feel "burnt out" or simply need a moment to breathe and recharge. Whether you are planning a family vacation, recovering from surgery, or just feel that you need a restful break to look after your own well-being, we are here to step in.
Think of our respite care as a safe, warm "staycation" for your loved ones. They will be cared for with the same compassion we give our own parents, allowing you the peace of mind to rest and return to them with a refreshed spirit.
Additionally, short-term stays are a wonderful, low-pressure way for potential long-term residents to "test the waters" and see if they feel comfortable and happy in our community.
Our all-inclusive fee covers:
- 24/7 Professional Nursing Care
- Daily Vital Signs Checking & Monitoring
- Daily Nutritious Meals and Snacks
- Daily Exercises
- Weekly Group Activities
- Quarterly Geriatrician Reviews
- Monthly In-House Doctor Visit
- Laundry Services
- Housekeeping
- 24/7 Professional Nursing Care
- Daily Vital Signs Checking & Monitoring
- Daily Nutritious Meals and Snacks
- Daily Exercises
- Weekly Group Activities
- Quarterly Geriatrician Reviews
- Monthly In-House Doctor Visit
- Laundry Services
- Housekeeping
Medical & Professional Care
Yes, we do!
Our staff will accompany the resident to their hospital or clinic appointments. This ensures they are safely transported, supervised throughout the visit, and that any instructions from the doctor are clearly communicated back to the home and the family.
(Note: Please contact your respective branch manager for specific transport arrangements and applicable fees.)
Our staff will accompany the resident to their hospital or clinic appointments. This ensures they are safely transported, supervised throughout the visit, and that any instructions from the doctor are clearly communicated back to the home and the family.
(Note: Please contact your respective branch manager for specific transport arrangements and applicable fees.)
Safety is our top priority. Our facility is equipped with 24-hour CCTV surveillance and secure entry/exit points to prevent wandering. Our staff are specifically trained in dementia care to provide a calm, safe environment, and we perform regular safety audits of all living areas to prevent falls or accidents.
For safety and accuracy, all medications are managed and administered by our qualified nursing team. We use a strict recording system to ensure the right dose is given at the right time. Upon admission, we take over the storage and scheduling of all prescriptions to prevent any accidental double-dosing or missed doses.
Family Communication & Visits
We encourage family bonding! To ensure our residents get enough rest and can participate in their daily therapy sessions, our core visiting hours are from 10:00 AM โ 2:00 PM and 4:00 PM โ 7:00 PM. An appointment is required before your visit. Please schedule your visit at least one day in advance.
We will create a dedicated WhatsApp group for your family. Within this group, we provide regular updates on health status, vital signs, and daily care.
We also love sharing photos and videos of our residents participating in exercises or festive events so you can see their daily joy and stay connected to their lives. For any urgent matters, our nursing team will contact you immediately via phone call or through the WhatsApp group to ensure you are always informed.
We also love sharing photos and videos of our residents participating in exercises or festive events so you can see their daily joy and stay connected to their lives. For any urgent matters, our nursing team will contact you immediately via phone call or through the WhatsApp group to ensure you are always informed.
Daily Life & Wellness
While we provide a set, nutritionally balanced menu, we always take note of personal likes and dislikes. If a resident has a particular craving or a favorite snack, families are welcome to bring them in (if medically safe), and our kitchen team can help prepare or serve them.
We believe that staying active is the key to a dignified and joyful life. Our days begin with Daily Morning Exercises designed to improve circulation, mobility, and energy levels.
We focus on a balance of physical and mental stimulation, incorporating specialized hand-eye coordination activities and cognitive games that help maintain vital faculties. Beyond health, we prioritize the "heart" of our residents with social sessions, festive celebrations too.
We focus on a balance of physical and mental stimulation, incorporating specialized hand-eye coordination activities and cognitive games that help maintain vital faculties. Beyond health, we prioritize the "heart" of our residents with social sessions, festive celebrations too.